Luggage storage is available every day of the year from 5 am to 11 pm.

You can reserve a locker in two ways:

• Online booking: from www.bagsoff.it select the day and time for which you would like to reserve the locker and proceed to payment. You will receive a confirmation message/email after confirmation of payment with the code for using the locker on the selected date and time.
• On-site reservation: You can go directly to the locker and reserve the locker in a few minutes. Select all the details on the screen and you will receive, after validation of your payment, a confirmation message/email with the code for use of the locker

If you have booked from the website, when you are on site at the totem, simply go to "Deposit" > "I booked online" and enter the code received by SMS/e-mail which you will need for deposit and then also to withdraw.

By booking ONLINE, 3 lockers can be reserved at the same time, exceeded that limit to reserve more will have to be reserved again.

For multiple reservation, a single payment is made and a different access code will be sent for each locker.

By booking IN LOCO, it is possible to reserve one locker at a time.

All lockers are 87 x 58 x 44 cm for a maximum weight of 50 kg.

In the confirmation message/e-mail you received to the contact details you entered at the time of booking, you will find a code that will allow you to open the locker to collect your luggage.

The locker can be reserved for a minimum of 2 hours up to a maximum of 8 hours or for the whole day (5 am to 11 pm).
Please note that regardless of the time of reservation, the locker is daily and the maximum possible time is until 11 pm on the same day.

In the event that your rental time is extended beyond the time selected at the time of booking, you will be able to pay the difference at the totem, according to the luggage deposit rates, when you collect your luggage.
Please note that the extension of your booking time is only possible on the day of booking and is limited to the opening hours of 5 am to 11 pm.

Should it be impossible to retrieve your luggage from the locker before the evening closing time, it will be collected and stored for a maximum of 7 days after which, if unclaimed, it will be destroyed. Baggage may be retrieved by paying a fee of €35 per day plus any shipping costs.

To recover baggage in custody due to non-collection contact info@bagsoff.it you will be given further instructions on how to proceed.

You can call support on +39 035 4533820. You will be asked for the data you entered during the booking process (telephone number + e-mail address/ locker number). If your data is correct, the locker will be unlocked remotely.

The timing of receiving the code via SMS depends on your telephone operator and not on BAGSOFF, we advise you to wait a few minutes. We remind you that the code is sent to the data entered during the booking process, so remember to check it before completing the operation. If there are any problems call +39 035 4533820.

You can contact us:
E-mail: info@bagsoff.it
Customer service for technical emergencies on site h24: +39 035 4533820

It is not possible to change or cancel bookings and there is no refund for non-use of the service.

Certainly, you can re-open the locker from the totem under "Temporary opening" using the code you received in your booking message/email. Temporary opening is permitted a maximum of 3 times.

Only card and cash card payments are accepted, cash is not accepted.
VPAY, Visa credit, Visa commercial, Maestro, Mastercard credit, Mastercard commercial

The luggage room is not manned by staff, but has a 24-hour video surveillance service with cameras.